General terms of sale
When you place an order on our Website, your order is considered an offer to MOABI GOURMET. The latter therefore reserves the right to refuse your order at any time for any reason, including the non-availability of products ordered in your area, if products are incorrectly described on your order or if there is an error with our prices on our Website.
If your order is accepted, you will receive a confirmation to that effect. Otherwise, you will receive an email stating that your order has been cancelled or denied. MOABI GOURMET accepts hereby to refund any amount paid by you on the cancelled or refused order.
You hereby also agree not to resell the products purchased or assign your rights hereunder without the prior written consent of MOABI GOURMET.
Finally, you are responsible for the delivery charges and, where applicable, the costs of customs and any other applicable tax in such matters.
Subject to the preceding article (Orders), MOABI GOURMET is responsible for delivering your order according to the delivery method chosen.
The delivery of any order greater or equal to NINETY CANADIAN DOLLARS ($90 CAD) after deducting promotions, is free in the Montreal area. Under this amount, a shipping fee per order is applicable.
Satisfaction of our products returns and refunds
For any return or refund request, please contact us by email at email@example.com making sure to indicate your order number and a short explanation of your dissatisfaction about our product.
If the product does not comply with your order (quality issues, wrong reference received, defective packaging,) please submit your refund request within 5 days of receiving your order. You will receive a return slip to send the product back to us for the refund of your order. Refunds will be processed within 2 to 10 business days following the receipt of the returned products, if the conditions are respected, on the same method of payment used when ordering.
We will not accept refund requests if the returned product (bag or jar) is opened or used, except in the case of an obvious product defect.